Published Date 22/01/16 18:16
The lone has timed out so it is written off.
Just to be clear what the root of the issue I have with them. They repeatedly failed to implement a basic change to my account, to synchronise the lone deferment dates, they agreed to do this (repeatedly recorded in my files) but failed to do this. This coursed unnecessary problems for them and me over the 20 years or so and in the end directly lead to the failer of the deferment with them, even though I was already deferred with the other lone company, if you are deferred with one you are deferred with the other. I left them to sought out this mess as they had directly coursed, they did not, and slapped lots of fines and costs onto me and now refuse to right the lone off as its timed out.
This will be an interesting test for the company, as each time I needed to resolve the issue I asked for the agreement that the accounts would be synchronised next year to be added to my record, I was told this was added to my recoreds. I should receive back hundreds of pages detailing broken agreements. Lets see what happens.
Account number 6319**********
"I apologise if you feel that the level of service you have received has not met your expectations. At Honours Student Loans Ltd we strive to offer the highest possible standard of customer service. Our staff are aware of the level of service expected and having reviewed our records I believe our staff have provided you with the correct information."
As I clearly pointed out this in no way address the issues here http://hamishcampbell.com/en/studentloan
You are talking about hundreds of pages of complainants and communication, repeated broken agreements from you to me, year in year out over nearly 20 years.
Can you please advice me of your procedures for you to send me a copy of the files/data you hold on me, thank you for your time.
(£20 for the letter, invoice sent on resolution of this issue)